Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: December 15, 2024

At SHQPE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hosting, cloud services, and related offerings.

Information We Collect

Personal Information

  • Name, email address, and contact information
  • Billing and payment information
  • Account credentials and authentication data
  • Technical support communications

Technical Information

  • IP addresses and device identifiers
  • Browser type and operating system
  • Usage patterns and service performance data
  • Server logs and hosting activity

How We Use Your Information

Service Provision

Deliver hosting and cloud services, manage your account, and process payments

Customer Support

Respond to inquiries, troubleshoot issues, and provide technical assistance

Service Improvement

Analyze usage patterns to enhance our hosting infrastructure and user experience

Security & Compliance

Protect against fraud, maintain system security, and comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in delivering our hosting services
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: With your explicit permission for specific purposes

Data Security and Protection

We implement comprehensive security measures to protect your information:

Encryption

SSL/TLS encryption for data transmission and storage

Secure Infrastructure

Protected data centers with physical and network security

Access Controls

Restricted access and regular security audits

Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request access to your personal data we hold

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Portability

Export your data in a portable format

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience with our hosting services:

Cookie Type Purpose Duration
Essential Required for basic website functionality and hosting services Session
Performance Monitor hosting performance and optimize service delivery 30 days
Functional Remember your preferences and settings 1 year

Data Retention

We retain your personal information for as long as necessary to provide our hosting services and comply with legal obligations:

  • Account Data: Retained while your account is active and for 3 years after closure
  • Transaction Records: Kept for 7 years for accounting and tax purposes
  • Support Communications: Maintained for 2 years for service improvement
  • Technical Logs: Stored for 90 days for security and performance monitoring

International Data Transfers

As a Singapore-based hosting provider, we may transfer your data internationally to deliver our services. We ensure appropriate safeguards are in place:

  • Data processing agreements with international partners
  • Compliance with Singapore Personal Data Protection Act (PDPA)
  • Adequate protection measures for cross-border transfers

Children's Privacy

Our hosting services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • Email notifications to registered users
  • Prominent notices on our website
  • Updated "Last Modified" date at the top of this policy

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@shqpe.com
Phone: +65 6789 1234
Address: 123 Marina Bay Street, Singapore 018956